Please allow some time for the status of the shipment to correctly display at the above address. All Big Fat Snare Drum, Visionary Heads and DrumGees products are shipped USPS First Class Mail International.
*First Class Mail International, deliveries generally take between 7–60 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
For International Orders:
USPS will attempt to clear your package as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information (duties/import taxes) to assist in the clearing of the goods. Once the package arrives in your countries customs we unfortunately have no access to reasons why the package is being held or the approximate time frame of delivery.
Thank you so much for your purchase from Big Fat Snare Drum. We love to see our products go to a new home/stage/studio outside of the US. You can track your package using USPS.com. Please keep in mind once the BFSD package enters your country you may be required to pay Customs/Duties/VAT/IOSS/Tariffs/Handling fees before the package can be released. We do not collect these fees beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. You may also be required to communicate with customs and your local post office for proper delivery of the package. Failure to comply with customs/local delivery requirements may result in the package being returned back to our shop in the US. If the package is sent back to our shop we will need to have the original package in our possession before resending out the order. Once we receive the package in acceptable condition we will make the determination on shipping costs to resend out the item. If you have any questions or concerns please feel free to email at Info@BigFatSnareDrum.com
We include your email address and telephone number on the outside of the box for customs/post office to contact you.